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818 989-2324

Customer Service


FAQs

Question: How do I measure the hot air temperature of a Quadra-Flow Tip?

Answer: This is not easy with the MS412. You can put it close to the edge of the Quadra-Flow Tip and allow the air to pass by the sensing part of the TP791 probe. This however, does not give you the internal temperature. We do have a TPW24 Temperature Probe K-Type 24 AWG x 5.5 ft. long that is flexible and can be put inside the area of the tip or on the component. This device will plug directly into the temperature meter.


Question: How often should I calibrate my soldering iron?

Answer: An inspection should be made at the time of purchase of the soldering tool. Then select an appropriate interval, one month or quarterly, and lessen the period between calibrations when not meeting the requirement or lengthen periods when passing if desired. Always check temperatures when changing tips. Some companies have adopted standards used by the government such as the DOD-STD-2000.


Question: Do your tools meet ISO9000?

Answer: ISO9000 is a standard that is implemented by a company that has an ISO9000 program implemented. This standard is a quality procedure of how the company conducts its business which is documented and approved by the International Standards Organization. No tools are ISO9000 approved, but the tools can be designed to make it easier for a company to implement and follow procedures necessary by the company.


Question: Do I need a RMA Number?

Answer: YES, we do require a Return to Manufacture Authorization number. Please call the factory at (818) 989-2324 and speak to customer service for information to obtain an RMA.


Question: How do I send in my tool for repair?

Answer: Address this to: ATTN: Customer Service, EDSYN, Inc., 15958 Arminta St. Van Nuys, CA 91406. Please also describe the problem with the unit and name to contact if there are any questions regarding the problem and repair charges if they occur.


Question: Where is the serial number?

Answer: At this time EDSYN does not use serial numbers. The stations carry an 18-month warranty from the date of manufacturing and our 1-year warranty with proof of purchase. Our 18-month warranty will give the customer the ability to send the repair to the factory for a repair without the sales receipt during this period.


Question: Where is the date code?

Answer: The date code is located on a calibration label.


Question: Where is the model or part number located on your products?

Answer: Usually you will find the part number of the station in the front of the product. For further information of the product you will find the rating label in the back of the station. If you have hand held products it will usually have engraving, label or an "EQ" on a very small part.


Question: The pump or motor on the ZD500DX desoldering station does not start right away, is there a problem?

Answer: No, in fact this is a good thing! What this tells you that you have vacuum ready to be used for the next desoldering operation. The reason the pump, at times, will not start right away is that vacuum is already stored in the hose from the valve of the handle to the pump chamber. Vacuum presence will cause a resistance to hold the motor from turning in a start motor mode. But when resistance is removed by pressing the trigger on the hand tool, the motor will start


Question: What is the minimum purchase amount?

Answer: $25.00 U.S.D. is the minimum for an online order.

Download - Catalog/Manuals

Windows Users: Right click and hold on link, choose "save to disk" or similar option.

Macintosh Users: Hold down "control" and click and hold on link, choose "download link to disk", or similar option.

Edsyn General Catalog

Edsyn 2010 General Tool Catalog
This 84 page catalog starts with the history of Edsyn and then follows with 62 pages of product information. Products included in this publication include the complete line of Loner Soldering instruments, stations and tips. Next is information regarding desoldering stations and Soldapullt hand tools followed by SMT tools perfect for micro rework applications. Next is a multi-tasking stations designed for unique site preparation problems followed by various fume extraction tools including the Fuminator line. Closing the catalog is our Accessories including tips and current soldering aids.
Size: 5.58mb

Edsyn Hand Tools Catalog

Edsyn 2010 Hand Tool Catalog
This 56 page catalog starts with information about Edsyn and then follows with 52 pages of various hand tools for the electronics industry. Tools Included in this catalog include Soldapullts, tweezers, precision electronic tweezers, pliers, cutters, screwdrivers and production aids.
Size: 16.3mb

   

Request a printed catalog:

If you would like to request a printed catalog, please email us at: info@edsyn.com


Instruction Manuals

951SX-230

951SX

952DHX

952SX-230

971-230

971DF-230

971DH-230

971DX-230

971FX

971HA

971HAS

971

981-230

1032

1036-230

1036DX-100SP

1036DX-230

1036

1072DX-230

1072

CL1080

CL1180

CL1280

CL1580

EB100B

EDS2001

EDS2002

EZP-01

FA069

FA493

FX1

FX200

FX225

FX300

FXF11

FXF12

FXF14

FXF15

FXI4

FXI9

FXI16

FXI252

FXI501

FXI504

FXI505

FXT300

HT500

LP200

NS500

TSX70-230

TSX70

VA175

VS171A

ZD500DX-230

ZD500DX

ZD500HA-3-230

ZD505V24

ZD505V

ZD905-230

ZD905

ZD905V-230

ZD906-230

ZD906